Payment Methods?
1. PayPal 
2. Wire Transfer 
3. Western Union 
After you confirm order, we will email you an invoice, you will see the payment account info on it.
Return Policy
Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.
If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.
Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.
Taxes, Customs & Duties
1. How much tax do I need to pay?
Please note that all import taxes / duties are the buyer’s responsibility.
ICI will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. Customer must ensure that find out about regulations in your own country before ordering from ICI .
In most countries the actual origin of the goods (Hong Kong) is not important, only the declared value of the goods and declared contents is relevant.
Let us know if you have any special packing or labeling instructions when placing your order.
2. Customs Clearance Issues
All imported merchandises are subject to Customs clearance in every country. When you place an order, we will fulfill your order. But you had better to find out the clearance requirements in advance apply in that country, including taxes and policies, etc.
We can confirm that over 99.9% of shipments from ICI are no issue about Customs clearance. Even if there is a case due to delay in Customs, the merchandises also are released and delivered successfully. Because the clearance is handled professionally by the shipping company and ICI is an experienced provider with correct shipping documentation and compliant products and packaging.
It is known that all imported merchandises will pass through Customs, and the Customs have the right to hold and inspect your merchandise according to their policies.
In the Case Of a Customs Hold:
ICI will contact you to discuss the issue openly. You will typically be required to communicate directly with your countrys Customs, or contact them via your courier company. If additional documents are required, ICI Network will do our best to provide the documents to you and support the merchandise clearance.
Shipping Methods Guide
CityCloud HK Limited ships orders by international couriers, including DHL, FedEx, EMS, UPS, TNT and Aramex (mainly for Africa and Middle East).
If you have your own shipping account or forwarder, we can use it too.
1. How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.
2. How long will it take to my area?
Two parts of delivery time: the Processing Time & the Actual Shipping Time.
The Processing Time is the time of gathering up all the items and packaging.
The Actual Shipping Time depends on the locations of shipping. You can check the following table to make sure the delivery time to your area.
Notes: If you ship goods by Express, such as DHL, FedEx, TNT, EMS, UPS, Aramex, etc., they are door to door service. If your order items total weight is less than 45 kilograms, youd better choose Express, because its fast & convenient.
If you ship orders by Air Cargo, its door to airport service. If the total weight of your order items is more than 45 kilograms, youd better choose AIR Cargo, for it can save your cost of shipping.
3. Are the packages insured?
Shipping by international couriers can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want.
You also can add Shipping Insurance for your order, it will protect your package against any lost or damaged shipments.
